“Since we were consolidating multiple organizations and facilities while continuing to support the user base, my management team was torn between providing support and thoughtfully and correctly building the new organization. Dr. Jenks took the reins and facilitated the creation of critical documents and handbooks that resulted in a wildly successful IT operations organization. I was told by several senior executives that what we were attempting was impossible and we were being set up for failure – a unionized workforce in the federal government does not like to make his type of radical organizational change. But we pulled it off, and much of the credit goes to Dr. Jenks’ leadership in providing critical behind-the scenes foundational support.

The cultural transformation executed by the organization was remarkable, and the performance of the entire team was benchmarked by the Gartner organization two years into the transformation to centralized management – we were determined to be one one-hundredth of a point shy of “best in class” measured against federal and private sector IT operations and data center service providers. Much of the credit goes to Dr. Jenks’ development of overarching, foundational documents that enabled all employees, nation-wide, to align and provide outstanding service to our customers.”